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Terms & Conditions

Blended Wellness – Terms & Conditions
Effective from 25 June 2025

 

By booking or participating in any services at Blended Wellness, you agree to the following Terms & Conditions. These terms apply to all offerings, including fitness classes, spa treatments, and salon services.

1. Fitness Services

1.1 Bookings & Payments
Full payment is required to confirm your fitness class booking. If payment is not received on time, Blended Wellness reserves the right to cancel the booking without notice.
Payments can be made in advance online or at the venue via credit or debit card (AED only).
For class packages, payment is processed through our secure third-party provider. Cardholders should retain a copy of their transaction.

1.2 Cancellations & No-Shows
Cancellations must be made at least 12 hours in advance to avoid being charged.
No-shows or late cancellations (including changes to a different time slot) will be charged in full.
To cancel, please call us on (04) 423 8313 or WhatsApp us at +971 58 567 6718.

1.3 Class Modifications
Blended Wellness reserves the right to make minor class changes where necessary, including:

  • Assigning a different instructor

  • Adjusting the class format (e.g. upper-body instead of full-body Pilates)

2. Spa & Salon Services

 

2.1 Bookings & Deposits
To confirm your reservation, we require your full name, email address, and contact number.
A non-refundable deposit of 50% is required to secure all bookings.
Spa Experiences require full payment at the time of booking.
This deposit is non-refundable under any circumstances, including unforeseen events.
For full pre-payment, please contact us to request a secure payment link.
Appointments must be rescheduled with at least 12 hours’ notice.

2.2 Arrival & Late Policy
We recommend arriving 10–15 minutes early to allow time for check-in.
Late arrivals may result in a shortened service or cancellation.

2.3 Technicians & Preferences
Therapists and technicians are assigned based on availability.
If you have a preferred therapist, please notify us in advance – requests are not guaranteed.

2.4 Payments
We accept Visa, MasterCard, and cash.
Please note: American Express (Amex) is not accepted.

2.5 Health & Safety
Please disclose any allergies, injuries, or medical conditions before your treatment.
We reserve the right to modify or refuse services for health and safety reasons.

2.6 Age Policy

  • Salon services: Available for all ages

  • Spa services: Reserved for guests aged 18 and above

2.7 Gift Vouchers
Vouchers must be redeemed within their stated validity period.
Expired vouchers will not be extended, refunded, or honoured.

2.8 Service Changes
We may make minor adjustments to bookings or service details when necessary.
In the rare case of a significant change, we’ll notify you promptly and offer alternative options.

3. Content Use & Photography

Blended Wellness may capture photos and videos of its premises, events, or classes – including guests individually or in groups – for promotional use across digital and print platforms.

If you prefer not to be featured, please notify a team member or submit your request in writing prior to your visit.
Select classes may be recorded or live-streamed; attendance implies consent unless you opt out in advance.

4. Contact Us

Have questions? Reach out anytime:

📧 Email: [email protected]
📞 Call: (04) 423 8313
📱 WhatsApp: +971 58 567 6718